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Warranty

Wyred 4 Sound product Policy.
We run a low overhead operation to be able to offer such exceptional pricing. Orders for modified products cannot be cancelled once shipped. Orders for modified or unmodified products cancelled prior to shipment are subject to a 15% restocking fee. 


We are audiophiles ourselves. We understand that audiophiles are in constant search for the Holy Grail. Although our products are on par with those costing many times over, we cannot guarantee that you will find what you’re looking for. The Internet has changed the way high-end products are sold. We spend a long time with each one of our customers to help them make the correct choices for their systems. Many of our modified and stock products have been reviewed in addition. Please do your research before making a purchase decision. We cannot guarantee that a product's sonic characteristics will fit every customer's taste.

We would hope that when you make a buying decision, it is a buy-to-keep, not buy-to-try decision. Due to our low prices and inability to handle returns, we have to attach a 15% restocking fee for those who decide they’re completely dissatisfied with our products. 


If a new stock product suffers freight damage or happens to fail within the first 3 business days, it will typically be replaced. If we cannot replace it with an identical unit, we offer a full refund. After 3 days, defective stock units must be repaired under the manufacturer's warranty.
Any modified gear that arrives and does not work will be checked and repaired in a rush manner. We pay half of the freight charges in the small percentage of cases where this occurs. All modified goods are professionally checked before shipment and it is at our discretion whether to repair or replace them should they not work on arrival. Such cases are rare and almost always minor freight-related issues since all such products are checked and work flawlessly before we ship them.


On receipt of a new product, we highly recommend package inspection for any obvious shipping abuse.  Any damages found should be pointed out to the delivering agent to ease the initiation of a damage claim.  If a product arrives with freight damage, it is the customer's responsibility to report it to us within 3 business days of receipt so a claim can be started. If you wait longer than that, we may not be able to instigate a claim. We do work with every customer to resolve freight damages in a timely manner.


We realize that some customers must try before they buy and we can demonstrate some products by arrangement in Melbourne.
Finally, we have not gathered the enormous positive feedback because we do not work with our customers. We strive to work with each and every individual situation just as our positive feedback attests to.  If you feel that there is anything we can do to help a particular situation, please feel free to ask. 


Unfortunately we will not be able to offer returns on B-Stock products.  Due to the aggressive pricing, B-Stock units aren't covered under the same Return Policy as a new unit.

**Please note** Manufacturer warranty will be voided if any modifications or unauthorized repairs are carried out without our consent.

Warranty

Wyred 4 Sound branded products sold on or after January 1st 2013 will hold a 5 year warranty for the original purchaser which begins on the date of purchase.* Remote controls and other accessories are warranted for the first 30 days after date of purchase. If the product is transferred from the original owner to a second hand owner it will have a 1 year warranty which is valid from the original date of purchase by the original owner. Full details can be found in the appropriate product user manual.

If a hardware defect arises and a valid claim is received within the Warranty Period, at its option, Wyred 4 Sound will either (1) repair the hardware defect at no charge, using new or refurbished replacement parts, or (2) exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product. Wyred 4 Sound may option that you replace defective parts with new or refurbished user-installable parts that Wyred 4 Sound provides in fulfillment of its warranty obligation. A replacement product or part, including a user-installable part that has been installed in accordance with instructions provided by Wyred 4 Sound, assumes the remaining warranty of the original product or ninety (90) days from the date of replacement or repair, whichever provides longer coverage for you. When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes Wyred 4 Sound's property. Parts provided by Wyred 4 Sound in fulfillment of its warranty obligation must be used in products for which warranty service is claimed. When a refund is given, the product for which the refund is provided must be returned to Wyred 4 Sound and becomes Wyred 4 Sound's property. 

EXCLUSIONS AND LIMITATIONS

Wyred 4 Sound does not warrant that the operation of the product will be uninterrupted or error-free. Wyred 4 Sound is not responsible for damage arising from failure to follow instructions relating to the product's use. This warranty does not apply: (a) to damage caused by use with non-Wyred 4 Sound products; (b) to damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes; (c) to damage caused by operating the product outside the permitted or intended uses described by Wyred 4 Sound; (d) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Wyred 4 Sound or a Wyred 4 Sound Authorized Service Provider; (e) to a product or part that has been modified to significantly alter functionality or capability without the written permission of Wyred 4 Sound; (f) if any Wyred 4 Sound serial number has been removed or defaced. 

Wyred 4 Sound music servers have a 3 Year warranty